FAQ
Here are the answers to some common questions asked by our customers.
- How do I place an order?
• Browse the items by category or language and add the desired products to your shopping cart. If needed, update the quantity at this stage.
• Click “Checkout” and follow the prompts, fill in your shipping address and contact details.
• Choose the delivery method from the available shipping options based on your location.
• Select the payment method (credit card, Apple Pay, Google Pay etc.).
• Confirm and pay your order.
• Receive confirmation to your email address with order details. When the order is ready to be shipped, we will notify you by email.
• Click “Checkout” and follow the prompts, fill in your shipping address and contact details.
• Choose the delivery method from the available shipping options based on your location.
• Select the payment method (credit card, Apple Pay, Google Pay etc.).
• Confirm and pay your order.
• Receive confirmation to your email address with order details. When the order is ready to be shipped, we will notify you by email.
- How long does the shipping take?
Within the Baltics (Estonia, Latvia, Lithuania) and Finland, the items in stock should arrive at the customer's chosen parcel terminal within 14 days. For other countries, the items in stock will be shipped via Standard International Post, and delivery times will vary. If books are out of stock or not yet published, it might take longer to fulfill the orders. See the full Terms & Conditions.
- What are the Digital Pack and Online Resources in Student's Books?
- Online resources and digital packs are a wonderful latest addition to language textbooks in digital format. They let language learners switch between a print Student's Book and a digital learning platform or offer them extra online self-assessment and skill-building opportunities. Online resources expand each unit of textbooks with additional Reading, Listening, Speaking, and Writing practice that perfectly complement the course.
- How do I know when the order arrives?
In case of orders to the Baltics and Finland, the code for the parcel terminal will be sent via SMS to your phone.
For other countries, the order will arrive to the nearest post office, of which we'll notify you by email.
- Can I return the book/gift shop item?
Yes, you can return us defective books/goods within 14 days from the date you received them. Returned goods will be checked item by item. If goods bought from the online store have defects for which the online store is responsible, they will be replaced or refunded. See the full Return Policy.
- How do I choose an English book best for my level?
- When choosing an English textbook or adapted (graded) literature to read, be sure to select a book corresponding to the level you are aiming to complete and your current linguistic skills (Beginner - Advanced, A1-C1). There is no textbook that's best for all language learners as each has its own structure and learning techniques. Here on exceptionalshop.eu you can buy English textbooks from leading British publishers, such as Oxford University Press, Pearson, Cambridge and Macmillan.
- How can I improve my language skills using textbooks?
- Language textbooks offer a systematic approach to foreign language studies (listening, speaking, reading, writing, vocabulary, grammar, pronunciation), while primarily focusing on developing communicative skills. Be it Oxford Press, Hueber or SGEL, modern study books do a great job at encouraging students to speak more fluently and confidently. From practical vocabulary to everyday dialogues, from individual to pair and group tasks, language textbooks help building all the required language learning aspects. Besides, print textbooks now often come with digital access to online resources, giving the students self-assessment opportunities.
- What are the best English textbooks for general English?
- While there are plenty of study books available for language learners for kids and adults from publishers on both sides of the Atlantic, it's Oxford University Press (OUP), Pearson, Cambridge and Macmillan that are known to have a strong academic background and high-quality study materials. Their textbooks, approved by British Council, are well-researched, thoroughly tested in various classrooms, logically structured and beautifully designed. Some coursebooks like English File, Speakout and Headway can also be used for self-study, especially with latest self-study digital resources.